The Clothing Retailer
Problem
A major clothing retailer fell victim to a social engineering attack. A fraudster impersonated an employee and successfully convinced the help desk to reset both the password and multi-factor authentication (MFA) credentials. This led to unauthorized access to internal systems and a data breach.
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Solution
To prevent future incidents, the retailer deployed Caller Verify with customized business rules. These rules ensure that help desk agents cannot proceed with requests until the caller is verified using a secure, possession-based factor. With Caller Verify in place, the retailer strengthened help desk security and built back trust with both customers and shareholders.