Join us for an expert‑led session where we’ll expose the hidden risks in today’s help desk authentication methods. Using real‑world examples, we’ll show how fraudsters exploit these weaknesses and how integrating Caller Verify with Freshservice can stop impersonation attacks in their tracks.

 

What we will cover:

• The most common weaknesses in help desk caller verification

• Real‑world examples of recent impersonation attacks from major breaches

• How Caller Verify integrates seamlessly with Freshservice and Okta MFA

• How MFA‑driven verification reduces call handle times from minutes to seconds

• How organizations are modernizing their help desk security to defend against voice‑based attacks