Last Updated: March 19, 2021
Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, you must not use the Site or the Services. By accessing or using our Sites or using the Services, you indicate that you understand, accept, and consent to the practices described in this policy.
1. Personal information we collect
Your personal information is any information about you as an identifiable individual. In this section, we explain the types of personal information that we collect from you.
TechJutsu collects personal information to operate effectively to provide you with the best experience possible using our Site and the Services. Your personal information may be collect directly, such as when you email TechJutsu. Your personal information may also be collected indirectly, such as when you provide personal information to a third party platform made available on the Site or while using our Services.
The information we may collect or obtain (depending on the circumstances) includes but may not be limited to:
Information you provide us: We collect information you provide to us, including your name, email address, telephone number, age, location, postal address and any other identifier we may use to contact you. We also collect information you submit to us by filling in forms on our Site or in the course of using our Services. This includes, but is not limited to, information provided at the time of setting up an account on our Website, purchasing Services from us or in the course of using the Services.
Notes and comments. Information about any specific requests made by yourself in respect of the Services or the Site.
Feedback Surveys. Information you provide to us through product feedback surveys or requests.
Transaction Information. Details of transactions you carry out through our Site and of the fulfillment of your orders for Services. You may be required to provide financial information before placing an order through our Site or in the course of using the Services.
General usage data: When you use our Site, we may also collect your Internet Protocol (“IP”) address, information about the date and time of your access as well as how long you use our Site in each session, features you use in our Site, and how long you use our Site overall.
Other information. Other personal information you may choose to provide to TechJutsu when corresponding with us by email, over the phone or otherwise. We may also retain records and copies of such correspondence, including your contact information.
Third-party platforms or websites used for the operation of the Site and Services may also collect, use, and disclose your personal information. While some of these third-party platforms may collect personal information on TechJutsu’s behalf, including the information set forth above, they may also collect additional personal information about you or the devices that you use to access the Websites. We do not control these third party platforms or websites and note that such third parties also have their own privacy policies that govern how they collect, use and disclose your personal information. Links to these third party privacy policies have been reproduced below:
Okta, in respect of our caller verification services: https://www.okta.com/privacy-policy/;
We encourage you to read these third party privacy policies, along with the privacy policies of any other third-party websites, plug-ins, services, social networks, or applications linked to or made accessible through our Websites.
2. How we use your personal information
We use the information we collect from you to respond to your requests, communicate with you, to customize your use of our Site or Services, to provide you with, or facilitate your access to, the Services, and in any other way may describe to you at the time you provide your information to us. For example, we may use the information you provide us to fulfil an order you make for the Services, to execute the Services, to provide technical support in respect of the Services or to respond to any inquiries you may have about the Services.We may also use your personal information in other ways with your consent or as permitted by applicable law.
To the extent permitted by applicable law, we may use, process, transfer, and store any data about individuals and customers or partners in an anonymous (or pseudonymous) and aggregated manner. We may combine personal information with other information collected online and offline, including information from third party sources. We may share anonymized data with third parties for advertising purposes, to our existing or prospective clients for business development purposes, or publicly. For example, we may share information publicly to show trends about the general use of our Services.
We may also use your information to contact you about certain TechJutsu products, activities, services or promotions that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data or use the unsubscribe mechanism at the bottom of our e-mails to opt out from such correspondence.
3. How we disclose your personal information
With our affiliates or any business partners or agents acting on our behalf or with our financial, insurance, legal, accounting or other advisors that provide professional services to us.
To a company or individual employed or engaged by us to support our business or perform functions on our behalf, such as data processing, maintaining the Site or performing the Services. Any such disclosure of your personal information is made on a strictly confidential basis, and the information is to be used only for the purpose for which it was shared.
To a potential buyer, investor, new subsidiary or affiliate, or other successor in the event TechJutsu or any affiliate, portion, group or business unit thereof, undergoes a business transition, such as a merger, acquisition, consolidation, reorganization, divestiture, liquidation or dissolution (including bankruptcy), or a sale or other transfer of all or a portion of any assets of TechJutsu or any of its subsidiaries or affiliates or during steps in contemplation of such activities (e.g., negotiations and due diligence).
Subject to applicable regulations, we may disclose your personal information to a government agency, court, or law enforcement personnel.
To fulfill the purpose for which you provide the information. For example, if you contact us seeking technical support, we may disclose your contact information and the particulars of your request to TechJutsu personnel or a contracted technician.
For any other purpose disclosed by us when you provide the information.
We may also disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of TechJutsu, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
4. Your access and control over information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may contact us at the contact details set forth below to request access to, correct, or delete any personal information that you have provided to us. We may not be able to delete your personal information except by also deleting your user account or removing your access to the Services. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
If you are concerned about our response or would like to correct the information provided please contact us at our contact information set forth below.
5. Withdrawing your consent
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at our contact information set forth below. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
6. Data Security
The security of your personal information is very important to us; however, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site or the Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
7. Data Retention
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. By using the Site and/or the Services, you agree that we are hereby licensed to collect, use, share, and store anonymized (or pseudonymized) aggregated data collected through the Site or the Services for benchmarking, analytics, metrics, research, reporting, machine learning, and other business purposes.
9. Transferring your personal information
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
For example, we may transfer your personal information to the following service providers to the extent your use of the Site or Services engages these services providers. Links to the Privacy Policies of these services providers have been referenced below – we encourage you to review these third party Privacy Policies:
Such third parties may process, store, and transfer your personal information outside of Canada or the United States. In those circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. We encourage you to the review the privacy policies associated with such third parties to understand where your personal information may be processed, store or transferred.
10. Personal information used by third party websites
From time to time, we may include links to third party websites which are not controlled or maintained by us. We are not responsible for personal information submitted by you to third party websites or the personal information collected by third party websites. You should review the privacy policies of third party websites or contact the third party website's operator if you have questions or concerns.
11. “Do not track” signals
We will not respond to web browser “do not track” signals. If you would like additional information about online tracking and various opt-out mechanisms, please see https://youradchoices.com/
Because we link to social media sites, and from time to time may include third-party advertisements, other parties may collect your personally identifiable information about your online activities over time and across different websites when you visit this Site.
Please note that not all tracking will stop even if you delete cookies.
12. Age of Majority
We recognize the importance of protecting the privacy and safety of children. The Site or Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. Anyone under the age of majority in their country of residence should not use the Site or the Services. If we learn we have collected or received personal information from a minor without verification of parental consent, we will delete such personal information. If you believe we might have any information from or about a minor, please contact us using the contact information set forth below.
13. Limitation of Liability
14. Contact Information
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.