See it in action
Watch the Universal Connector
Explore how the Caller Verify Universal Connector extends secure identity verification to any web-based interaction your team relies on. From CRM platforms to collaboration tools, verification happens in seconds—without disrupting the user experience.
Universal Connector in Salesforce
See how Universal Connector works directly inside Salesforce, enabling agents to verify caller identity before completing sensitive actions.
This video shows a live example of how the Universal Connector triggers Okta MFA verification in under 10 seconds, ensuring secure and seamless workflows.
Universal Connector with Microsoft Teams
Discover how Universal Connector works with Microsoft Teams to secure internal requests and conversations.
Whether an employee is requesting access or making a change, identity is verified instantly within the flow of communication, eliminating risk without slowing productivity.
Universal Connector with Slack
Learn how Caller Verify brings strong authentication into Slack workflows.
From support requests to sensitive approvals, users can be verified in real time using MFA, protecting your organization from impersonation attacks while keeping collaboration fast and frictionless.
Problem
Your team works in dozens of tools
Verification does not follow them
Support teams handle sensitive requests like password resets, MFA changes, and account unlocks across tools such as ServiceNow, Salesforce, Zendesk, as well as custom systems and internal portals. The Universal Connector brings fast, consistent identity verification to every web application, delivering secure verification in under 10 seconds.
Voice phishing ("vishing") is surging. Since 2024 there has been a 442% increase, and these attacks have been linked to more than 760 organisations being compromised worldwide. According to CrowdStrike, attackers use real usernames, real credentials, and phone-based social engineering to get into systems. Support workflows have become a primary entry point because this is where identity decisions are still made over the phone, without strong verification.
How it works
Three steps. Under 10 seconds.
A lightweight plug-in that runs inside Chrome or Edge, sitting ready in whatever application your team already uses, from enterprise ITSM platforms to custom internal portals.
01
Caller requests a high-risk action
A password reset, MFA change, or account unlock request comes in through any web-based application your team uses to manage support interactions.
02
Agent triggers MFA with one click
Without leaving the application, the agent opens the connector and sends an Okta MFA push notification to the caller's registered device.
03
Verified. Logged. Done.
The caller approves on their phone. The browser shows a Verified status. A tamper-proof log entry is created automatically in the identity provider for audit and compliance.
Key benefits
Everything your team needs
Speed
Under 10 seconds
A push notification approval is faster than any knowledge-based security question. Reduce average handle time on every high-risk support interaction.
Flexibility
Any web application
Runs as a browser plug-in inside Chrome and Edge. No native integration needed and no changes required to your existing support platforms.
Trusted Okta MFA
Your existing MFA, extended
As an Okta Integration Network partner, Caller Verify extends the same trusted Okta MFA your organization already relies on into every support workflow.
Security
Zero Trust ready
Every verification produces an auditable log event in your identity provider, supporting Zero Trust principles and enterprise compliance requirements.
Deployment
Live in under a day
Install directly from the Chrome Web Store with an active Caller Verify subscription. No developer resources, no platform modifications required.
Compliance
NIST-compliant factors
Supports any factor available through Okta including Okta Verify, Google Authenticator, Microsoft Authenticator, Yubikey, RSA tokens, and TOTP codes.
Compatible applications
Works wherever your team already works
The Universal Connector runs in any browser-based application. Dedicated native integrations are also available for the platforms listed below, providing deeper in-platform functionality where needed.
ITSM
ServiceNow
Jira
Zendesk
ManageEngine
Freshservice
CRM
Salesforce
Any custom CRM
IVR and contact centre
Genesys
NICE CXone
AWS Connect
Internal portals and other
Workday
Any internal web portal
Custom web applications
Not seeing your platform? The Universal Connector works in any browser-based application without requiring a native integration.
FAQ
Common questions
No. The Universal Connector installs as a lightweight browser plug-in and sits on top of any web application. No changes to your underlying support platforms are required.
Most organizations are up and running in under one day. The connector installs directly from the Chrome Web Store and requires an active Caller Verify subscription along with an existing Okta or Auth0 identity provider.
Native integrations embed Caller Verify directly inside supported platforms like ServiceNow or Zendesk for a deeper in-platform experience. The Universal Connector works across any web application without a native integration, making it ideal for custom platforms, internal portals, and tools where a dedicated integration is not available.
Yes. Caller Verify is an Okta Integration Network partner and connects directly to your existing Okta or Auth0 identity provider. No additional identity provider setup is required.
The connector supports any authentication factor available through Okta, including Okta Verify, Google Authenticator, Microsoft Authenticator, Yubikey, RSA tokens, and TOTP codes.
Yes. Every verification event creates a tamper-proof log entry in your identity provider. Caller Verify is SOC 2 certified and supports enterprise compliance and audit requirements.