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Average Handle Time (AHT) is one of the most closely watched metrics in any call center. Traditional security checks often slow agents down and frustrate customers but modern authentication changes the game. With real-time verification, calls become faster, safer, and more efficient, improving both security and customer experience.

The IT help desk, a vital support hub, is a prime cyberattack target. Threats like social engineering, weak authentication, insider errors, and poor training expose organizations to breaches. Most attacks exploit identity verification gaps. The solution: enforce strong, real-time multi-factor authentication to verify callers securely and prevent unauthorized access.

Vishing attacks exploit phone calls to trick employees into handing over sensitive data. Learn from real cases like Clorox why social engineering is so dangerous and how Caller Verify protects your help desk.

Secure your contact center with Caller Verify's new integration with NICE CXone. Add multi-factor authentication (MFA) to your IVR to reduce fraud, shorten average handle time, and stop social engineering attacks before the call reaches an agent.

At Knowledge 2025, AI took center stage—and so did TechJutsu. With over 25,000 attendees, the event showcased how automation is reshaping enterprise workflows. Ajay represented our team, highlighting Caller Verify integration with ServiceNow and growing impact on call center security.

Help desk impersonation is on the rise. Don’t leave security to chance—learn how to stop attacks before they start.

Caller verification is key to call center security. Avoid guessable info, rethink biometrics, use device-based factors.

We are proud to announce that TechJutsu has been nominated for an award in the Okta Elevate Partner Program.

Embracing Gretzky's strategy, cybersecurity must skate to where threats will be, not just where they are.

Explore the need for robust caller verification following the CrowdStrike incident, focusing on secure methods beyond passwords.

With the rise of social engineering attacks on IT help desks, discover how Caller Verify combats cybersecurity threats.