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Genesys IVR integration

Enhance help desk security with TechJutsu’s Caller Verify — a seamless integration of Genesys IVR and Okta Custom Authenticator for secure caller verification.


Caller Verify enables organizations to validate a caller’s identity before the agent answers, using Genesys’ Interactive Voice Response (IVR) system combined with Okta’s Multi-Factor Authentication. Support teams can automatically authenticate callers, reducing the risk of social engineering attacks, shortening call handle times, and improving the overall caller experience.

Secure Caller Verification with IVR

Use Case

A Company with 8,500 calls per month and 50% calls automation saves 500 labor hours and $160,000 annually

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