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Genesys IVR integration
Enhance help desk security with TechJutsu’s Caller Verify — a seamless integration of Genesys IVR and Okta Custom Authenticator for secure caller verification.
Caller Verify enables organizations to validate a caller’s identity before the agent answers, using Genesys’ Interactive Voice Response (IVR) system combined with Okta’s Multi-Factor Authentication. Support teams can automatically authenticate callers, reducing the risk of social engineering attacks, shortening call handle times, and improving the overall caller experience.
Use Case
A Company with 8,500 calls per month and 50% calls automation saves 500 labor hours and $160,000 annually
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