In a recent critical situation, a customer discovered the need to remove a faulty CrowdStrike runtime file, which required elevated system file access activated through BitLocker. Before providing the essential BitLocker key for this sensitive operation, the organization used our Caller Verify solution to confirm the identity of the involved employee. This verification step ensured the security and integrity of the process, allowing them to proceed confidently with removing the problematic system file. Our solution played a pivotal role in helping the customer manage this challenging and unplanned task efficiently and securely.