Secure Caller Verification with IVR
Automation
Caller Verify automates caller authentication through IVR and speeds up the verification process, minimizes wait times, and ensures consistency in how callers are validated.
Supports Reduced Staffing
Automating caller checks lowers operational costs and optimizes labor resources. Call centers can reallocate staff to other high-value activities.
Security
Caller Verify offers enhanced security by using multi-factor authentication to prevent fraud and impersonation, ensuring only legitimate callers gain access.
Enables Self-Service
Caller can quickly authenticate and access account information or complete request on their own. This seamless self-service option simplifies the verification process, reducing caller frustration and improving satisfaction.
Use Case
A Company with 8,500 calls per month and 50% calls automation saves 500 labor hours and $160,000 annually
Out-of-the-Box Integrations
Caller Verify offers ready-made integrations with popular IVR platforms like Genesys and CXOne.