CALLER VERIFY OUTCOMES
Your caller security can be as easy as 1, 2, 3. Caller Verify helps you improve caller experience by cutting out easy to guess questions and ensuring that they have a seamless and secure experience with one of our several verification options. Extend Okta to the call center and improve call center experience and security. Caller Verify will ensure reduced time spent verifying callers and more time helping them instead!
Caller Verify can be implemented into an existing Okta instance in less than a day; making it a new and exciting way to ensure customer safety and security, all while creating a greater ease of use and reducing call times. With Caller Verify we can provide a unified caller experience across web, mobile, and call center! Book a demo today to experience what Caller Verify can do for you!
Factors of Call Center Verification
Knowledge based authenticators like security questions are specifically called out as being insecure by the U.S. National Institute of Standards and Technology (NIST). Be compliant by implementing a secure factor of authentication such as a push notification to a cell phone application.