Caller Verification:
Simple. Fast. Secure.
Why caller verify?
Caller Verify extends Okta MFA to your Call Center or IT Help Desk, allowing you to quickly and securely verify callers and eliminate the use of annoying and weak security questions. With Caller Verify, you can enhance your callers' experience, eliminate call center fraud risk with NIST compliant verification, reduce your average handle time to verify callers, and provide a unified verification experience across all channels.
Verify callers securely in under 10 seconds—no more annoying security questions!
Caller Verify outcomes
User Experience
Enhance your caller's experience with a simple one touch verification. Reduce verification friction and help your callers with their needs faster than ever.
More Secure
Prevent bad actors from impersonating your callers. Caller Verify leverages Okta to send a push notification to your caller's registered phone.
Reduced Call Times
Reduce average handle time by verifying callers in less than 10 seconds!
Unified Verification
Your brand is built on consistency and enhanced by security. Create one familiar unified experience across online, mobile AND the Call center!
VERIFICATION FACTORS
integrations
Caller Verify integrates into the ITSM systems you already use for a single pane of glass. We have out of the box integrations with: ServiceNow, Jira, Manage Engine, FreshService, and Zendesk.
Caller Verify has out of the box integrations with Customer Relationship Management tools like Salesforce.
Caller Verify automates caller authentication through IVR and speeds up the verification process, minimizes wait times, and ensures consistency in how callers are validated. We have out of the box integrations with Nice CXone and Genesys.
Leveraging phishing resistant factors such as device biometrics helps strengthen your caller verification practices.
Try out our savings calculator to estimate the impact of secure caller verification on your bottom line.
Time Savings
Our solution verifies callers in less than 10 seconds, reducing average handle time and enabling you to assist callers more efficiently.
Supported factors
We can support any factors that Okta supports, including, but not limited to:
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Okta Verify
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Google Authenticator
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Microsoft Authenticator
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Yubikey
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RSA tokens
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TOTP codes
CALLER VERIFY PROCESS
Frequently Asked Questions
Caller Verify uses real-time multi-factor authentication (MFA) to securely verify users during support calls.
Caller Verify works with Okta, and integrates seamlessly with ITSM including ServiceNow, Zendesk, Jira Service Management, ManageEngine, Freshservice, and NICE CXone.
Yes — it eliminates security questions and uses push notifications or one-time codes via trusted MFA tools.
In most cases, Caller Verify can be up and running in under a day.