Legal
Problem
A law firm faced a costly operational bottleneck: lawyers billing at $500 USD per hour were required to leave their desks and physically walk to the in-house IT help desk to verify their identity using a government-issued ID before receiving a password or MFA reset. This manual process not only disrupted billable work but also created frustration among high-value staff, making it extremely expensive.
Solution
By implementing Caller Verify, the firm replaced in-person ID checks with secure, real-time caller authentication. The verification process was reduced from 10 minutes to just 10 seconds—without compromising security. This change eliminated the need for physical presence, improved the lawyers' experience, and drastically cut down on lost billable hours.
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