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Caller Verify: Supported Authentication Factors

Caller Verify supports the factors of authentication available with the Identity Provider (IdP) that is configured.

Okta-Supported Factors
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Okta Verify

Supports both push notifications and one-time passcodes (OTP) for flexible verification.

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Fastpass

Okta's passwordless, device-bound authentication method.

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MS Authenticator

Microsoft Authenticator app for secure multi-factor authentication.

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Google Authenticator

Time-based OTP codes via Google Authenticator.

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Yubikey

Hardware security key for phishing-resistant authentication.

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RSA

RSA SecurID tokens for enterprise-grade two-factor authentication.

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Email

One-time passcode delivered directly to the user's email address.

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Grid Card

Physical authentication cards where smartphones are unavailable or impractical.

Grid Card Verification

Grid Card Verification provides a secure authentication option for environments where mobile devices are unavailable, restricted, or impractical. This includes casino floors, retail operations, secure facilities, and regions where users rely on basic phones or shared landlines.

It also serves as a reliable fallback when users forget their phones, have dead batteries, or prefer physical verification over mobile apps. By supporting Grid Card Verification alongside modern MFA, organizations can securely verify identities in virtually any environment.

Auth0-Supported Factors
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Email

Deliver a one-time passcode to the caller's verified email address for secure authentication.

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SMS

Send a one-time passcode via text message to the caller's registered mobile number.

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Device Flow

Authenticate using a trusted device already registered to the user's account.

Entra ID-Supported Factors
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MS Authenticator

Authenticate using the Microsoft Authenticator app with either secure push notifications or time-based one-time passcodes.

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SMS

Send a one-time passcode via text message to the caller's registered mobile number.

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Windows Hello

Authenticate users with Windows Hello using facial recognition, fingerprint, or PIN verification.

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Device Biometrics

Use biometric authentication such as Face ID or fingerprint recognition through WebAuthN-enabled devices.

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YubiKey

Authenticate using phishing-resistant YubiKey hardware security keys registered to the user’s account.

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Passkeys

Enable passwordless authentication using secure passkeys stored on trusted devices.

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Ready to Learn More?

Discover how Caller Verify can strengthen your contact center security by leveraging the authentication factors already available in your Identity Provider.

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