ServiceNow Knowledge 2025: A Grandeur Gathering of Innovation

Last week, Las Vegas hosted one of the largest enterprise technology events of the year: ServiceNow Knowledge 2025. With more than 25,000 attendees from around the globe, this year's conference was an incredible showcase of innovation, insight, and community. The theme, “Put AI to Work for People – Now,” set the tone for three packed days focused on workflow automation, AI integration, and digital transformation, all driven by ServiceNow’s rapidly evolving platform.

We were thrilled to have Ajay from our team on the ground, representing our company and our flagship product, Caller Verify. Caller Verify seamlessly integrates with ServiceNow. It is already helping customers eliminate impersonation attacks and improve call center efficiency.

First Impressions: Bigger, Bolder, Smarter

Ajay described Knowledge 2025 in one word: huge. The scale of the conference, with thousands of IT leaders, developers, ServiceNow users, and ecosystem partners under one roof, signaled that digital workflows and AI-enhanced service delivery are central to enterprise strategy in 2025.

The event wasn’t just about flashy product demos or grandiose keynotes. It was about real knowledge sharing. Companies of every size and from various industries came to share practical experiences, valuable lessons, and creative uses of the ServiceNow Platform. This spirit of collaboration makes Knowledge unique and invaluable.

Connecting with Old and New Clients

One major benefit of attending Knowledge 2025 was the opportunity to meet face-to-face with current and prospective customers. Ajay connected with several of our existing clients, strengthening relationships. He heard first-hand how they are deploying Caller Verify to boost service desk security and meet compliance standards.

Translating online conversations into in-person connections can be tricky. At one point, Ajay struck up a conversation with a fellow attendee during breakfast. After a few minutes, they realized they had met on a video call weeks earlier! It turns out that matching three-dimensional people to their flat video call personas isn’t always easy.

Ajay also spoke with representatives from well-known companies assessing our solutions. Some are on track to become clients soon. With organizations recognizing the urgency to protect help desks and call centers against impersonation and social engineering attacks, Caller Verify is becoming an essential tool in the ServiceNow ecosystem.

A Seamless Integration with ServiceNow

As a proud ServiceNow partner, TechJutsu offers solutions that integrate directly into the workflows organizations already use. Caller Verify works natively with ServiceNow, enabling help desks to validate user identities in real-time. It uses strong, out-of-band authentication within existing incident management and service workflows.

Our partnership with ServiceNow ensures that our clients receive cutting-edge security solutions and a smooth, unified user experience.

A Touch of Vegas Glam

Of course, it wouldn’t be Vegas without a little showbiz sparkle. Knowledge 2025 delivered with a performance by Gwen Stefani at the Knowledge After Party. This breathtaking event took place at the Sphere venue. It was a high-energy, high-tech celebration wrapping up a week focused on the future of work and the role AI and automation play in shaping it.

The Future is Bright

Reflecting on TechJutsu’s experience at Knowledge 2025 confirms what we've long believed: workflow-integrated identity verification isn’t just a "nice to have." It’s essential. With Caller Verify, we help organizations close critical security gaps in their service desks and call centers while ensuring a fast, user-friendly experience aligned with the ServiceNow ecosystem.

Final Thoughts

Whether you attended in Las Vegas or followed from afar, one thing is clear: the ServiceNow community is now bigger, smarter, and more energized than ever. Don’t let impersonation be your weak link. Let's put identity security to work!

To learn more about Caller Verify, Book a demo with us today.